Sproutly · Official information

Support and accessibility

Last updated · 10/24/2026

Review draft — not yet effective. Formal publication is pending content approval.

What can we help with?

AI & small steps

Understand optional AI help and its limits

Subscriptions & purchases

Review renewal, cancellation, and refunds

Privacy & data

Find information about your data rights

Account deletion

Find deletion and cooling-off guidance

Review draft — not effective. Provider contacts, public URLs, vendor details, retention and operational workflows require verification before release.

Contact and requests

A verified customer-support address, privacy-request address, security-reporting channel and public support page must be supplied before publication. The current client includes unfinished support/request routes; this document does not create a working contact channel. Confirm supported languages, response times and staffing rather than promising an unverified service level.

What to include

For a task recovery, account, purchase, privacy or AI-output issue, provide the app version, platform and a minimal description. Do not send full task histories, identity documents, tokens or payment-card details unless a secure, necessary verification process explicitly requests them. Store refunds may need to be requested from Apple or Google.

Accessibility

The app targets screen-reader labels, large text, reduced motion and keyboard/manual alternatives. Test results do not constitute WCAG or legal certification. Report the affected screen and accessibility setting through the verified support route when available. Sproutly is not an emergency or real-time crisis channel.

Your data, progress, and choices

Features depend on the current App, account state, and service availability. Check the App before relying on a network feature, purchase, or recovery option.

Connectivity and your records

AI and current task and focus submissions require an online service and a valid account state. A private local copy may retain records, but it is not a guarantee of offline operation, backup, or cross-device recovery. Don’t uninstall the App while work is waiting to submit.

A nine-slot garden

Plants and pots come from the current catalog; a catalog entry does not guarantee ownership or access. Recognized progress and rewards follow service receipts. Plants don’t wither because you take time away.

Optional AI help

Only the task you actively submit for AI decomposition is sent for that AI request. Other account services may transfer data separately. AI output can be wrong and is editable. Availability, allowances, and successful-result usage follow the current in-App offer.

Subscriptions and appearance

Where subscriptions are offered, review available features, prices, billing periods, renewal, and cancellation in the App and store. Don’t assume that a purchase or Pro appearance is available for every build or region. Deleting an account does not cancel a store subscription.

Export, recovery, and deletion

Use the export or recovery options available in the current App. A local copy and system device transfer do not guarantee recovery of pending work. Account deletion requires identity verification; accepted requests use a seven-day cooling-off period. A successful cancellation requires signing in again.

Fault diagnostics and voice

Where capability, privacy, and regional rules permit, minimal fault diagnostics have a separate opt-out. They exclude task text, audio, credentials, transaction data, raw logs, and dumps. Device voice input depends on system support and permissions; a voice button does not mean cloud transcription is available.